Returns and exchanges

You have 30 days from receiving your parcel - 16 days more than the law requires. We also accept returns after a fitting, because there's no other way to check the size.

Request a return Delivery and payment

Submit via the form

Choose the topic “Return or exchange”, give your order number and tell us what you're sending back. We reply the same day.

Pack it with the tag

The box the parcel came in is enough. Leave the tag and bag on - that way the product can go back on the shelf.

Send it and get your money

You'll get the return label by email. We refund the money within 3 business days of receiving the parcel.

We accept, no questions asked

Collars, harnesses and leads - even after trying them on your pet

Beds and carriers in resellable condition

Toys and accessories in unopened packaging

Size exchanges - the first one is on us

What we can't take back

Engraved tags and other personalised items

Opened packs of food, treats and supplements

Products damaged through use - that's a complaint, not a return

Requests made more than 30 days after receiving the parcel

Returns FAQ

Who pays for return shipping?

For a size exchange - we do. For a regular return the buyer covers the cost; the InPost label then costs 12.99 zł and we deduct it from the refund only with your consent.

When will I get my money back?

Within 3 business days of the parcel reaching us - refunded the same way you paid. The legal deadline is 14 days, but we don't wait.

Will you refund the delivery cost?

Yes - if you withdraw from the whole order, we also refund the cheapest delivery option offered. If you chose a courier that costs more than a parcel locker, the difference is on you.

I'm returning part of my order - what about free delivery?

Nothing. If the order value drops below the free delivery threshold after the return, you don't pay a penny extra.